Privacy policy
1. Protection of Personal Information
At Aliments Merci, protecting your personal information and ensuring the security of your data are among our top priorities. This Privacy Policy is intended to provide clear and transparent information about how we collect, use, retain, and protect your personal information in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).
Aliments Merci offers a wide range of food and consumer products, including organic, gluten-free, vegan, non-GMO, bulk, and locally sourced products. The company primarily serves B2C customers through its four retail locations and online store. If you have any questions about this Privacy Policy or wish to exercise your rights to access, correct, or delete your personal information, you may contact Aliments Merci’s Privacy Officer directly (see Section 11).
2. Cookies and Browsing Data
Cookies are small files stored on your device by your browser when you visit our website. They help facilitate navigation and improve your browsing experience. You can delete cookies or manage your preferences by changing your browser settings. Most browsers automatically accept cookies unless you choose to disable them.
Certain technical data may be collected when you browse our website, including your IP address, device type, browser type, pages viewed, time spent on the website, and certain interactions with the site. This information may be used for operational, security, statistical, and user experience improvement purposes, in accordance with your consent preferences where required.
Analytics and Advertising
This category includes tools and data related to website performance analysis, relevant advertising campaigns, and digital marketing, including statistics, reports, conversions, audiences, pixels, remarketing, and advertising platforms.
3. Personal Information We Collect
Depending on how you use our website, alimentsmerci.com, online store, services, or other points of contact, we may collect the following personal information:
- Customer Account and Online Store
First and last name, email address, telephone number, shipping and billing address, order information, purchase history, and any other information necessary to manage your account and process your orders. - Online Orders
Information required to process, track, and deliver your orders, including your contact details, the products ordered, the store location selected for pickup, and transaction-related information. - Contact Form / Contact Us
First and last name, email address, telephone number, and the content of your message, in order to respond to your questions, comments, or requests for information. - Newsletter
Your name and email address, in order to send you promotions, new product information, special offers, product updates, and other communications from Aliments Merci. You may unsubscribe from our communications at any time. - Social Media
Certain publicly available profile information and your interactions with our social media accounts may be collected in order to communicate with our community, respond to your messages, and share news and updates. - Communications and Promotions
When you participate in a promotion, contest, survey, or any other activity organized by Aliments Merci, we may collect the information necessary to manage that activity in accordance with the applicable terms and conditions. - Job Applications
When you submit a job application, we may collect your first and last name, email address, telephone number, position of interest, cover letter, résumé, and any other information you choose to provide as part of the recruitment process. This information is used to assess your application and manage the recruitment process.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to ensure its proper operation, facilitate navigation, and improve your user experience.
Some cookies may be necessary for the website to function properly, including cookies that enable the shopping cart, customer account management, or order processing.
Non-essential cookies, including those used for statistical, analytics, or personalization purposes, may only be used with your consent where required. You may accept, refuse, or modify your cookie preferences using the options available on our website.
How Cookies Work and Types of Cookies
First-Party Cookies:
These cookies are placed by our website to ensure its proper operation and remember your preferences. For example, they may be used when you complete a form or browse our website.
Third-Party Cookies:
These cookies are placed by external service providers to measure website traffic or provide certain features. For example, Google Analytics may be used to measure website traffic and better understand how visitors navigate the site. Meta Pixel may also be used to measure interactions with advertisements and help improve audience targeting.
5. Purposes for Collecting Personal Information
Personal information is collected and used only for purposes that are necessary, including to:
- Process and manage your online orders.
- Deliver your purchases.
- Prepare and manage in-store order pickups.
- Process payments and refunds.
- Create and manage your customer account.
- Respond to your questions, comments, and requests.
- Communicate with you regarding your orders or our services.
- Send you newsletters, promotions, flyers, and other marketing communications, with your consent where required.
- Improve our products, services, and customer experience.
- Analyze how our website is used and improve its performance and functionality.
- Prevent fraudulent transactions and ensure the security of our services.
- Comply with legal and regulatory obligations.
- Handle and process customer complaints or claims.
6. Consent
When you first visit the Aliments Merci website, you may choose to accept or refuse optional cookies. By selecting “Accept” or “Refuse,” you indicate your preferences regarding the use of optional cookies. Your consent may remain valid for a maximum period of one (1) year from the date it is provided. By selecting “Manage Preferences,” you can customize your choices and select the categories of cookies you wish to allow.
You may modify or withdraw your consent at any time through the “Consent Preferences” option available at the bottom of the website. You may also unsubscribe from our marketing communications at any time by using the unsubscribe mechanism provided or by contacting us directly (see Section 11).
7. Retention and Security of Personal Information
Personal information is stored on secure servers and retained only for as long as necessary to fulfill the purposes for which it was collected, as well as for any additional period required under applicable laws. Appropriate security measures are implemented to protect personal information against loss, theft, unauthorized access, use, disclosure, or alteration.
These measures may include:
- Restricted access to personal information
- Security measures designed to protect customer accounts
- Internal practices intended to maintain the confidentiality of personal information
- Security measures applicable to systems used to process orders and payments
- Security and confidentiality measures when personal information is accessed or handled by authorized personnel.
8. Data Sharing and Your Rights
Your personal information is not sold, rented, or exchanged for commercial purposes. However, we may collect, use, or disclose your personal information with your consent or where permitted or required by law.
Where necessary for the proper delivery of a service or performance of our operations, certain personal information may be shared with partners or service providers, including those involved in website hosting and management, order and payment processing, delivery services, electronic communications, or the administration of programs and services.
These third parties may use your personal information only for the purposes for which they have been engaged, and we require them to maintain confidentiality and security of the information.
Where permitted by law, we may also disclose certain information without consent when necessary to comply with a legal obligation, protect our rights, or prevent a situation that may cause harm. Where required, we will obtain your consent and inform you of the purposes for which your personal information is collected, used, or disclosed. You may also exercise your rights regarding your personal information in accordance with applicable privacy laws.
Under Quebec Law 25, you have the right to:
- Access the personal information held by Aliments Merci.
- Request the correction of inaccurate, incomplete, or outdated information.
- Request the deletion of certain personal information, subject to applicable legal obligations.
- Withdraw your consent where consent is the legal basis for the collection or use of your personal information.
- Request information about how your personal information is used and disclosed.
- All requests should be directed to the Privacy Officer using the contact information provided in this Privacy Policy (see Section 11).
9. Anti-Spam Policy
Aliments Merci complies with Canada’s Anti-Spam Legislation (CASL) and ensures that electronic communications are sent in accordance with applicable requirements.
You may unsubscribe from commercial communications at any time by using the unsubscribe link provided in our emails. If you have any questions or concerns regarding unsolicited communications, you may contact our Privacy Officer using the contact information provided in this Privacy Policy.
10. Changes to This Privacy Policy
This Privacy Policy may be updated at any time to reflect changes to our practices, services, or applicable laws.
The most recent version of this Privacy Policy will always be available on our website. We encourage you to review it periodically.
11. Contact Information
Aliments Merci
1595 Lionel-Boulet Boulevard
Varennes, QC J3X 1P7, Canada
450-443-0060, ext. 231
12. Privacy Officer
If you have any questions, requests, or concerns regarding this Privacy Policy or the protection of your personal information, please contact our Privacy Officer:
Sarah R.
Email: [email protected]
Last updated: September 23, 2026